Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

At Softcraft Club, we believe that everyday cleaning should feel simple, reliable, and effortless. We carefully select household essentials such as dish soap, steel scrubbers, and cleaning sponges to help customers maintain a fresh, comfortable, and organized home. We understand that sometimes a product may not meet your expectations, and we are committed to providing a clear and customer-friendly return and refund experience.

This Return and Refund Policy explains the conditions, procedures, and requirements for requesting a return or refund for purchases made through https://www.softcraft.club/.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as when received.
Proof of purchase, such as an order confirmation email or receipt, must be provided.
The return request must be submitted within the applicable return period.

Because our products include cleaning supplies and household items that may come into contact with water, chemicals, or personal environments, opened or used products may not be eligible for return unless the item is defective, damaged, or incorrectly shipped.

2. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment; however, unexpected issues may occasionally occur during handling or transportation.

If you receive:

A damaged item;
A defective product;
A missing product;
An item different from what you ordered;

please contact us within 7 days of delivery at:

Email: [email protected]

Please include:

Your order number;
A description of the issue;
Clear photos showing the problem, if applicable.

Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or other resolution.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-use considerations, including:

Opened cleaning products;
Used dish soap products;
Used sponges or scrubbers;
Used steel wool cleaning items;
Items damaged due to improper use or storage.

We reserve the right to determine whether a returned item meets the requirements of this policy.

4. Return Process

To begin a return:

Contact our customer support team at [email protected].
Provide your order details and reason for return.
Wait for return approval instructions.
Ship the approved return package to:

Return Address:
AHWATUKEE FOOTHILLS PREP INC
2929 N Central Ave
Phoenix, AZ 85012
United States

Customers are responsible for safely packaging returned items to prevent damage during transportation.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the refund status.

Approved refunds will be processed to the original payment method.

Please note:

Payment providers may require additional processing time before funds appear in your account.
Original shipping charges, if applicable, may not be refundable.
Refund amounts may be adjusted if returned items do not meet eligibility requirements.