Privacy policy

Privacy Policy

Effective Date: September 18, 2026

At Softcraft Club, your privacy is important to us. We respect your personal information and are committed to protecting the trust you place in our store.

This Privacy Policy explains how Softcraft Club collects, uses, stores, and protects your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you interact with our website, we may collect certain information, including:

Personal Information

This may include:

Full name;
Billing and shipping address;
Email address;
Telephone number;
Payment-related information;
Order history;
Customer service communications.

Automatically Collected Information

When you browse our website, we may collect:

IP address;
Browser type;
Device information;
Pages visited;
Website interaction data;
Cookies and similar technologies.

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders;
Confirm purchases;
Provide shipping updates;
Respond to customer inquiries;
Improve website functionality;
Enhance customer shopping experiences;
Prevent fraud and unauthorized transactions;
Maintain business records.

We do not sell, rent, or trade customer personal information to third parties for unrelated marketing purposes.

3. Payment Information

Payments are processed through secure third-party payment providers.

Softcraft Club does not directly store complete payment card information. Payment processors handle payment transactions according to applicable security standards.

4. Cookies and Tracking Technologies

Our website may use cookies to:

Remember customer preferences;
Improve website performance;
Analyze website traffic;
Provide a smoother shopping experience.

Customers may adjust browser settings to limit cookie usage; however, disabling cookies may affect certain website functions.

5. Information Sharing

We may share information only when necessary with trusted partners, including:

Shipping carriers;
Payment processors;
Website service providers;
Legal authorities when required by law.

All third-party partners are expected to handle information responsibly.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, or disclosure.

While we strive to protect personal information, no online transmission method can guarantee absolute security.